Job Category: Restaurants/Bars,Banquets or Room Service
Salary: $15.50/hour
Schedule: 12 months
Dana Point, California (CA)
Visa Fees: the full visa fees are the responsibility of the
candidate
Perched on a bluff overlooking the Pacific Ocean, The
Ritz-Carlton, Laguna Niguel is a Laguna Beach coastal paradise. Stroll down
ocean paths to Salt Creek Beach, where CA waves attract surfers from around the
world. Our Southern California resort offers a stunning background for our
indoor/outdoor event venues. Ties to the Laguna Beach community are expressed
through local artwork, expert-led eco-adventures and an artistic surfboard
display.
Job Duties & Responsibilities
Areas of responsibility might include Restaurants/Bars,
Banquets or Room Service.
Communicate service needs to chefs and stewards throughout
functions. Total charges for group functions and prepare and present checks to
group contacts for payment. Ensure banquet rooms, restaurants, and coffee
breaks are ready for service. Ensure proper centerpieces are displayed on every
table. Inspect the cleanliness and presentation of all glass, and silver prior
to use. Check-in with guests to ensure satisfaction. Set tables according to
the type of event and service standards. Communicate additional meal
requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Meet group coordinator/host(ess) prior to functions, make
introductions, and ensure that all arrangements are agreeable. Read and analyze
banquet event order to gather guest information, determine proper setup,
timeline, specific guest needs, buffets, action stations, etc. Respond to and
try to fulfill any special banquet event arrangements. Follow up on special
banquet event arrangements to ensure compliance.
Directly responsible to the Banquet Operations Manager for
the performance of all hourly banquet food and beverage servers and is the
personal representative of all Singapore Marriott Hotel to banquet guests. As
such, is expected to coordinate all aspects of room or facilities set-up and food
and beverage service so that all efforts are directed towards guest
satisfaction, the achievement/maintenance of Division Catering Standards, and
profit maximization.
Also responsible for adhering to all guest contact
activities in a cordial, efficient, and professional manner at all times. To
ensure a safe working environment and where necessary make repair orders with
follow-up. To maintain a positive attitude towards the Hotel and the job being
performed. To also maintain a cooperative, team-like attitude in working with
supervisors and fellow employees to help achieve our common goals of maximizing
guest satisfaction and profit margins.
Inspect the grooming and attire of staff and rectify any
deficiencies. Communicate with guests, other employees, and/or departments to
ensure guest needs are met. Ensure staff is working together as a team. Monitor
dining rooms for seating availability, service, safety, and well-being of
guests. Complete work orders for maintenance repairs. Complete scheduled
inventories of supplies, food, and liquor. Check stock and requisition
necessary supplies. Obtain assigned bank and ensure accuracy of contracted
monies, obtaining change required for expected business level, and always
keeping bank secure. Communicate the last call at the designated closing time.
Oversee and direct all administrative aspects of the food
and beverage office. Assist the F&B team (Executive Chef/Sous Chefs and
F&B Managers) with all office duties, schedules, food/beverage orders,
vendor communication, payroll, menus, and more. Responsible for assisting
Manager and Assistant Manager in the supervision of bar daily operations to
meet and exceed customer needs and business requirements, while ensuring
adherence to service standards and operating procedures.
No matter what position you are in, there are a few things
that are critical to success – creating a safe workplace, following company
policies and procedures, protecting company assets, maintaining
confidentiality, and ensuring your uniform and personal appearance is
professional. Bartenders will be on their feet and moving around (stand, sit,
or walk for an extended period of time) and taking a hands-on approach to their
work (move, lift, carry, push, pull, and place objects weighing less than or
equal to 25 pounds without assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all these things
well (and other reasonable job duties as requested) is critical for Bartenders
– to get it right for our guests and our business every time.
Requirements
- A
post-secondary degree in Hospitality Management F&B from an accredited
university (bachelor’s degree preferred) OR minimum 5 years experience in
Food & Beverage is required.
- 1-year
experience in a busy luxury, full-service hotel or fine-dining restaurant
in the F&B department is required.
- A good
level of English (written and spoken) is required, and other languages are
a plus.
- Computer/Software
knowledge, e.g. Microsoft Word & Excel, Micros Point of Sale System.
- Ability
to communicate with the guests and anticipate their needs.
- Ability
to smile and diffuse anger naturally.
- Have
an enthusiastic and positive personality.
- Profound
knowledge of customer service and of all beverage products and services.
- Strong
conversational skills (verbal, listening, writing).
- Positive
outlook and outgoing personality.
- A food
and beverage enthusiast who really enjoys making others feel at home.
- A passion
for delivering exceptional service to our guests.
- Flexible
and adaptable approach to working hours with the ability to work all
shifts, weekends, and holidays.
- Excellent
teamwork, teamwork-oriented, dependable, and enjoys working in a team.
- Full
of energy and a naturally outgoing person.
- Must
be able to memorize our regular Guests on sight.
- Thorough
knowledge of wines, spirits coffee preparation.
- Must
have the ability to operate in a fast-paced environment whilst maintaining
the utmost professionalism.
- Must
have excellent, instinctive customer service skills and interact with
guests from all backgrounds and cultures.
- Excellent
Organization Leadership.
- Excellent
Supervisory Skills.
- Proactive
and reliable.
- Ability
to use various office equipment including but not limited to telephones,
calculators, photocopiers, and facsimile machines.
- Ability
to prioritize and organize workload to ensure deadlines are met.
- Ability
to multitask and work in a fast-paced environment.
- Ability
to manage stressful and challenging situations.
- Ability
to move and lift up to 10 lbs. Standing, sitting, or walking for extended
periods of time.
- Ability
to ensure a professional appearance in a clean uniform.